Key Bank Mortgage Payment Options: Choose the Best Way

Key Bank is headquartered in Cleveland, Ohio. They have more than 1,000 branches in over 20 states and the District of Columbia.

Key Bank Mortgage Payment Online

Making a Key Bank mortgage payment online is easy.

First, visit their website: www.key.com/personal.

You will need to enroll your account before you can make an online payment.

Enroll to Make a Key Bank Mortgage Payment Online

On their home page, look for the square on the right side of the page that says “Online Banking.”

https://www.key.com/personal/index.jsp

Click the red link saying “Enroll.” Next, click “Personal,” enter your Social Security number, and then click “Continue.”

Follow the prompts to finish enrolling your account. You will need to create a user ID and a password.

Log into to Make a Key Bank Mortgage Payment Online

To log in, visit the Key Bank website. In the section that says “Online Banking,” enter your user ID and password.

https://www.key.com/personal/index.jsp

Click the button saying “Sign On” and follow the prompts to make your payment.

Other Ways to Make Your Key Bank Mortgage Payment

You have alternatives to making your Key Bank mortgage payment online.

Pay by phone: You can pay your Key Bank mortgage payment by phone by calling 1-800-422-24-42. They are available Monday through Friday from 8 a.m. to 8 p.m. EST.
Pay in person: Visit a Key Bank branch to make a payment in person. You can find the closest branch by visiting their website.
Pay by mail: Send a check or money order to:
KeyBank National Association
P.O. Box 94588
Cleveland, OH, 44101-4588.

Key Bank Mortgage Customer Service

If you need help with your mortgage payment, call Key Bank at 1-800-539-29-68. You can also contact them through their website. Click “Contact Us” and then “Customer Service Portal.”

Click “Email Us” in the middle of the page and complete the web form. You can also use the Live Chat option from 7 a.m. to 10 p.m. EST Monday through Friday and 9 a.m. to 5:30 p.m. EST on Saturdays and Sundays.

You can also get assistance by visiting a Key Bank branch.

Key Bank Mortgage FAQs

How do I find my loan number?

You can find your loan number on your closing documents. You can also contact Key Bank for more information.

When are my payments due?

Mortgages are typically due on the first of the month, but your loan closing documents will say for sure. You can also find your due date on your mortgage statement.

I’m having trouble making my payments. What should I do?

If you are experiencing a hardship, Key Bank may be able to assist you. Call them at 1-866-947-2610. They are available Monday through Friday from 8 a.m. to 5 p.m. EST Monday through Friday.

I’m having trouble logging into my account. What should I do?

You can reset your user ID and password by clicking the link saying “Forgot?” You can also call customer service at 1-800-539-1539 for assistance.

There’s an error on my mortgage. What should I do?

If Key Bank has made an error, note it in writing and include your mortgage loan account number and address in the letter. Send your request to KeyBank National Association, Attn: Client Services, P.O. Box 5788, OH-01-51-05DF, Cleveland, OH, 44101.