Umpqua Bank Mortgage Payment Solutions

Umpqua Bank is a financial services company based in Portland, Oregon. They are the largest bank based in Oregon.

Umpqua Bank Mortgage Payment Online

If you’d like to make your Umpqua Bank mortgage payment online, it’s easy to do.

First, visit their website:

Click “Log in” in the upper right-hand corner. Login

On the next page, select the “Mortgage” option. This will bring you to the mortgage payment page. Mortgage Payment

In order to pay your Umpqua Bank mortgage online, you will need to register your account.

Register for Umpqua Bank Mortgage Payment Online

On the mortgage payment page, click the word “Register.”


  • Create a username. It has to be between six and 30 characters and can contain a period, dash, or underscore.
  • Next, create a password. It needs to be between eight and 20 characters and have at least one upper case letter, one lower case letter, one number, and one special character.
  • Confirm your password.
  • Enter your loan number, enter and confirm your Social Security number, and enter and confirm your email.
  • Choose and answer three security questions. Click the green button reading “Submit.”

Log into Umpqua Bank Mortgage Payment Online

To pay your Umpqua Bank mortgage payment, visit the payment page.

Enter the username and password you created when you registered and click “Login.”

Follow the prompts to make your payment.

Other Ways to Pay Your Umpqua Bank Mortgage Bill

You have other options for paying your Umpqua Bank mortgage bill.

  • Pay in person: You pay in person by visiting an Umpqua Bank location. You can find your location by visiting their website.
  • Pay by mail: Send a check or money order to
    Umpqua Bank
    P.O. Box 2320
    Spokane, WA 99210-2320.

Umpqua Bank Customer Service

If you need assistance with your Umpqua Bank mortgage payment, you can reach them at 1-866-486-77-82. They are available from 8 a.m. to 6 p.m. Monday through Friday and 8 a.m. to 5 p.m. Saturday and Sunday. You can also reach them by mail by writing to:
Umpqua Bank
P.O. Box 1820
Roseburg, OR 97470.

You can reach them through their website by clicking the three lines in the upper right-hand corner and selecting “Contact Us.”

Umpqua Bank FAQs

What if I’m having trouble paying my mortgage?

If you are experiencing financial difficulties, call Umpqua Bank at 1-866-743-4931. You’ll be directed to a Home Preservation Officer who will help you review your options. They are available from 8 a.m. to 5 p.m. Monday through Friday.

Where do I find my tax information?

You can find the interest you paid on your mortgage for the year at the bottom of your December statement. You can also download your tax documents by logging into your online account or by calling 1-877-367-57-73.

How do I update my contact information?

You can update your contact information by calling customer service at 1-866-486-77-82 or by stopping by an Umpqua Bank location.

How do I remove my private mortgage insurance?

You need to meet certain criteria to remove your private mortgage insurance. These requirements vary depending on the type of mortgage you have. To determine whether this is an option for you, call Lending Support Services at 1-866-367-57-73 Monday through Friday from 7 a.m. to 5:30 p.m.

I noticed an error on my mortgage statement. What should I do?

If you noticed an error, you need to let Umpqua Bank now of the error in writing. You can send the letter to Umpqua Bank, P.O. Box 2224, Spokane, WA, 99210. They will write back within five business days to let you know they received your letter.
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