City of Torrance Utilities Bill Pay Convenient Methods

City of Torrance Utilities provides water and sewage services to Torrance area residents. They serve over 100,000 customers over 8 billion gallons of water each year.

City of Torrance Utilities Bill Pay Online

The easiest way for City of Torrance Utilities bill pay is online.

To get started, visit their website: www.torranceca.gov.

Click the top of the page where it says “Pay Online.”

www.TorranceCa.gov

https://www.torranceca.gov/

Near the middle of the page, there’s a link reading “City of Torrance Water and Trash.” Click on that link, which will take you to their payment page.

www.TorranceCa.gov Payments

https://www.torranceca.gov/e-payments

In order to make an online payment, you will need to register your account.

Register for City of Torrance Utilities Bill Pay Online

From the payment page, click on the link near the middle of the page saying “Register.”

TorranceCa.MyUtilityDirect.com Customer Portal

https://torranceca.myutilitydirect.com/customerportal/

Enter your account number and either your street number or registration code.

TorranceCa.MyUtilityDirect.com Customer Portal

https://torranceca.myutilitydirect.com/customerportal/

Click “Next” and follow the prompts to finish setting up your account. You will need to create a user ID and password.

Log into City of Torrance Utilities Bill Pay Online

To log into your City of Torrance utilities bill pay online, click the blue “Log in” link.

TorranceCa.MyUtilityDirect.com Customer Portal

https://torranceca.myutilitydirect.com/customerportal/

Enter the user ID and password you created when you registered and click “Log in.”

TorranceCa.MyUtilityDirect.com Customer Portal

https://torranceca.myutilitydirect.com/customerportal/

Follow the prompts to make your bill payment.

Other Ways to Pay Your City of Torrance Utilities Bill

You have other options if you’d rather not pay your City of Torrance Utilities bill online.

  • Pay by mail: You can mail your payments to City of Torrance Utilities, P.O. Box 845629, Los Angeles, CA, 90084-56-29.
  • Pay in person: You pay in person by visiting the City of Torrance City Hall, City Treasurer’s Office, 3031 Torrance Blvd., Torrance, CA 90503.
  • Pay by phone. You can make a phone payment by calling their customer service at 1-855-354-56-23.

City of Torrance Utilities Customer Service

If you have concerns or questions about your City of Torrance utilities, you can call their customer service at 1-855-354-56-23 Monday through Friday from 7:30 a.m. to 5:30 p.m.

You can also reach them online by visiting their payment page and clicking “Customer Service.” Enter your email, name, and message, and then click “Submit.” If you prefer, you can also email them directly at TorranceCA@myUtilityDirect.com.

City of Torrance FAQs

How often will I get a bill?
Most residential customers are billed every other month. Commercial customers are billed monthly.

Can I change my due date?
The City of Torrance will not allow you to change your due date. The due date is based on the route they use to read water meters, and your bill is due 30 days after they print your bill.

What do I do if I’m having trouble paying my bill?
If you think you’ll have trouble making your bill payment, call customer service as soon as possible at 1-855-354-56-23 to make payment arrangements.

How do I transfer, start, or stop service?
Call customer service at 1-855-354-56-23 to make changes to your service. Advance notice is needed to make changes, and it may take one business day or longer for the change to take effect.

What is the source of the city’s water?
The city’s water comes from deep-water wells, the Colorado River, and Northern California.

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