DP&L Bill Pay Ways: Full Guide

Dayton Power and Light is a utility company located in Dayton, Ohio. The company serves more than 500,000 customers and employs more than 1,500 people.

DP&L Bill Pay Online

DP&L bill pay online is fast and simple.

Start by visiting their website: dpandl.com.

In order to pay your bill online, you will need to create a profile.

Create a Profile for DP&L Bill Pay Online

On the dpandl.com, click the link in the “Sign Into MyDP&L” section that reads “Create new profile.”



Enter your account number, which you can find on the upper right-hand corner of your bill. Next, enter your billing zip code and then the numbers you see above the captcha code.

MyProfile.DPandL.com Register


Click the blue button reading “Next” and follow the prompts to finish setting up your profile. You will need to create a username and a password.

Log into DP&L Bill Pay Online

After creating a profile, go back to their homepage.

In the upper right-hand corner, enter the username and password you created when you made your profile.



Click the blue button that says “Sign In” and follow the prompts to pay your bill.

Other Ways to Pay Your DP&L Bill

If you’d rather not pay your DP&L bill online, you have other options.

  • Pay through KUBRA EZ-PAY: You can pay with a bank account or credit or debit card through KUBRA EZ-PAY. There is a $1.95 fee for paying with a credit or debit card. Visit DP&L’s payment page to pay with this service.
  • Pay in person: You pay in person by visiting an authorized pay agent. You can find the closest pay agent by visiting their payment page.
  • Pay by mail: Send a check or money order to:
    Bill Payments
    Dayton Power & Light
    P.O. Box 740598
    Cincinnati, OH, 45274-0598.

DP&L Customer Service

If you need assistance with your bill, you can call DP&L at 937-331-39-00. You can also contact them by visiting their website and clicking “Contact DP&L” near the middle of the page. Fill out the form and click “Send it.”


How do I start, stop, or transfer service?

If you’ve set up a DP&L online account, you can make changes to your account by signing in. If you don’t have an online account, call them at 1-800-433-8500 at least three business days before you need the change in service. If you’re starting service, you will need to provide your name, date of birth, address, phone number, a valid ID, and your Social Security number.

What is budget billing?

Budget billing makes your monthly bill predictable. You pay the same amount each month, and then DP&L reviews your account periodically, and if you used more power or less, you will either be issued a credit or be billed for the difference. You can sign up for budget billing by calling 1-800-433-8500.

I’ve fallen behind on my bill. What can I do?

If you have a past due balance, you can make payment arrangements with DP&L. You can divide your balance into six or nine installments, and there is a special program for winter heating bills. To enroll, call them at 1-800-433-8500.

How can I get ongoing payment assistance?

DP&L offers assistance to those who need medical or life-supporting equipment. You need a medical professional to certify the need for equipment. For more information, call DP&L at 1-800-433-8500. You can also get assistance from the state depending on your income and needs. For information, visit the state’s website.

How do I report an outage?

You can report an outage by calling 1-877-468-8243. If you see a downed line or another safety issue, stay away and report it to DP&L. In an emergency, call 911.
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