Duke Energy Pay My Bill – Explore Your Options

Duke Energy provides electricity to more than 7 million customers. They provide electricity to customers in the Midwest, North and South Carolina, and Florida as well as natural gas to Kentucky, Ohio, North Carolina, South Carolina, and Tennessee

Duke Energy Pay My Bill Online

Duke Energy pay my bill online is quick and simple.

First, you need to visit their website: www.duke-energy.com.



Next, click “Sign In” in the upper right-hand corner. This will take you to the payment portal.

In order to make an online payment, you will need to register your account.

Register for Duke Energy Pay My Bill Online

On the payment page, click the blue button on the right side of the page reading “Register Account.”

www.Duke-Energy.com Sign In


Click on the state in which you are located and then select the appropriate type of account. Next, click “Continue” and follow the prompts to finish registering your account.

www.Duke-Energy.com Registration


Log into Duke Energy Pay My Bill Online

For Duke Energy pay my bill online, visit their payment portal: www.duke-energy.com/my-account/sign-in.

www.Duke-Energy.com Sign In


Under “My Account,” enter your username or email address and your password. Click the blue button that says “Sign In.”

Follow the prompts to make your payment.

Other Ways to Pay Your Duke Energy Bill

If you don’t want to pay your Duke Energy bill online, you have other options.

  • Pay by phone: You can pay by phone by calling 1-800-544-69-00. There is a $1.50 fee for utilizing this service.
  • Pay in person: You pay in person by visiting one of their approved payment locations. To find a location, visit their website and click “Billing & Payment.” Click the blue button reading “Find Location” in the “Pay in person” section. Make sure the website is set to your location, which you can check in the upper left-hand corner of the screen.
  • Pay by mail: Send a check or money order to:
    Duke Energy
    P.O. Box 1327
    Charlotte, NC, 28201.

Duke Energy Customer Service

If you need assistance with your Duke Energy bill or service, you can contact their customer service representatives in your area. To find the correct number, visit their website and click “Customer Service” near the upper right-hand corner. You will find the appropriate number for your area by scrolling halfway down the page.

Duke Energy FAQs

Can I change my due date?

As long as your account is current, you can adjust your due date forward five to 10 days. You can make the adjustment by contacting customer service or by visiting their website, clicking “Billing & Payment,” and then clicking “In This Section” on the top right side of the page. Select “Adjusted Due Date” and click the blue button reading “Enroll Now.”

What is budget billing?

Budget billing makes your energy bill easier to manage by spreading it over a 12-month period. You may need to periodically make a payment if you’ve used more energy than you’ve paid for, and you will be credited if you used less. To enroll, contact customer service.

What is a high bill alert?

A high bill alert lets you know when your bill may be higher due to weather conditions. They are sent to customers with 12 months of service history who have an online account and include ideas for adjusting your energy use.

How do I transfer, start, or stop service?

You can start, stop, or transfer your Duke Energy service by contacting the company at least three business days before you need to make the change. You can contact customer service or visit their website.

How do I get payment assistance?

The payment assistance options vary depending on where you live. To find the options available in your area, visit their website, click “In This Section” and select “Special Assistance” in the drop-down menu.
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