Entrust Energy Pay Bill Options

Entrust Energy is a privately-owned residential electricity company based in Houston, Texas. They are available in 24 utility markets across the United States as an alternative energy provider.

Entrust Energy Pay My Bill Online

Entrust Energy pay my bill online is easy.

To start, visit their website: www.entrustenergy.com.

Click on “My Account” at the top of the page. This takes you to your account page.



You will need to register before you make an online payment.

Register for Entrust Energy Pay My Bill Online

On your account page, click on the link near the bottom of the page saying “Register for MyAccount.”

www.EntrustEnergy.com My Account


Enter your account number, which is near the top of your bill, and your email address.

www.EntrustEnergy.com My Account


Click “Continue” and follow the prompts to finish registering your account. You will need to create a password.

Log into Entrust Energy Pay My Bill Online

Visit your account page. Enter your email address and your password.

www.EntrustEnergy.com My Account


Click “Continue” and follow the prompts to make your payment.

Other Ways to Pay Your Entrust Energy Bill

You have alternatives to paying your Entrust Energy bill online.

  • Pay by mail: You can send a check or money order to:
    Entrust Energy
    P.O. Box 731396
    Dallas, TX, 75373-1396. Include your account number on your payment.
  • Pay in person: You pay in person using any CheckFreePay location. You can pay with cash, check, or money order and there is a fee for using this service. Find a location near you by visiting their website.
  • Pay by phone: Call 1-800-871-81-00 to make a phone payment. You can pay by checking account, savings account, credit card, or debit card.

Entrust Energy Customer Service

For assistance with your bill, call Entrust Energy at 1-800-871-80-00. They are available Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 10 a.m. to 2 p.m. You can also email them at customercare@entrustenergy.com. You can also write them at Entrust Energy, P.O. Box 36289, Houston, TX, 77236.

Entrust Energy FAQs

What happens if my payment is late?

If your payment is received after you bill due date, you will be charged a 5 percent late fee. It can take about five days for your payment to be processed.

How do I start service?

You can start getting service from Entrust Energy by calling customer service at 1-800-871-8100. You may need to pay a deposit, which can be waived in certain circumstances.

My service was disconnected. What should I do?

If your service was disconnected due to lack of payment, call Entrust Energy for 1-888-393-2874. You will need to pay your balance. If it’s not due to non-payment, contact your local distribution utility.

I have a service outage. What should I do?

If there is a service outage, contact your local transmission and distribution utility for more information and to report the outage.

What is a TDU?

TDU stands for transmission and distribution utility. They take care of maintenance to the power lines and your meters.
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