Houston is a city with some of the most user-friendly utility services in the state. The Public Works Department has made easier than ever before to review your bill, transfer or stop services, conserve water, and may your bill. All of it is possible with technology and exceptional customer service. If you need to pay your Houston water bill, here is a list of residents’ favorite methods.
Houston Water Pay My Bill Online
The Public Works and Engineering Department has a comprehensive website that allows users to get all their water needs and questions addressed in one easy-to-use location. Many residents visit the site every month to pay their Houston water bills. Log in to the Houston Water Department homepage to get started.
Registering an Account Online
Click on ‘Register Account’ in the right-hand side of the screen.
You will be taken to a page that requires you to verify your account and your identity. To register you will need to provide the following information:
- Billing account number (found on your bill)
- Email address
- Security question and answer
- Anyone of the three: tax ID number, TX driver’s license number, or your social security number.
You will also need to indicate if you are a pay agent, or if you are an Evaporation Meter Reader. Once you are finished, select ‘Next’ to proceed. From here you can manage your service, track your usage, and pay your bill.
Pay Without Registering
If you don’t want to create an account online, you can pay by check as long as you have your billing account number with the ‘Quick Pay’ option. On the homepage, select “Quick Pay (by Check Only)’.
Next, you will be taken to the screen where you have to enter your billing account number for verification.
Once the system validates your account, you can pay by electronic check. It is important to note that you cannot pay with a credit card, debit card, or any other additional payment method with this option. To use different payment methods, you must create an online account.
Automatic Payment Deduction
Do you want to take the guesswork out of paying entirely? You can with automatic payments. To download the form, click on ‘Download Form’ at the bottom of the homepage. It is listed under ‘Other Services’.
Pay Your Houston Water Bill By Mail
You can mail your payment directly to the office. Make sure you include your account number and billing address on your check. Mail your payment to:
Utility Customer Service
PO Box 1560
Houston, TX 77251
Payment By Phone
Finally, you can pay your Houston water bill over the phone 24/7. The phone number to call to make a payment is 713-371-12-65. Call 24/7, 7 days per week. Have your account number and payment method ready when you call.
Houston Water Customer Service
If you require additional support, you can begin a live chat with an agent. The hours are Monday through Friday, from 8 am to 5 pm.
You can also contact the water department over the phone at 713-371-14-00. The hours of operation are 8 am to 7 pm.