Keep the utilities on with easy-to-use payment solutions offered by the Memphis Light, Gas, and Water Division. You can pay online, call a support specialist, or visit a location nearest you to make sure your utilities get paid on-time, every time.
Memphis Gas, Light, and Water Division has offices across the area, a user-friendly website, and customer service agents to assist you with your payment needs. To make a utility payment, choose from any one of these payment options for your MGLW bill.
MLGW Pay My Bill Online
Visit the MLGW residential website to view your bill, manage your service, disconnect or begin service, and to pay your bill online. Here, you can chat, call, view, and more. At the top of the webpage, you will see the ‘My Account’ link. Click it.
When you access the page, you will have two options: login, and create an account. If you have not done so already, select the blue ‘sign up’ link.
When you sign up for a new account, you will need to provide the following to verify your identity and to manage your accounts:
- Account number
- My Account Access Code.
Both can be found on your most recent billing statement. Select ‘Continue’ when you are finished.
You will be asked to create a username and password after you verify your account. You will use this to log in every time you want to pay your bill online or manage your MLGW account.
When you log in to your MLGW pay my bill online account, you can view your bill, pay your bill, view your charges, and request assistance.
Pay Your MLGW Bill On the Phone
To pay your bill over the phone, discuss your charges, or to make payment arrangements, you can contact MLGW directly at 901-544-65-49. If you contact MLGW afterhours, many services can be handled via the automated system. The automated system allows you to inquire about charges, request an extension, and hear bill balances.
Make Your MLGW Bill Payment In the Mail
You can drop your bill in the mail with a check or money order. Send your payment to Memphis Light, Gas, and Water Accounts Payable Dept.
PO Box 388
Memphis, TN 38145
Make sure you include your service address, name, and account number on your payment.
Pay In the Office
You can visit a local branch to make a payment with an MLGW representative or at one of the Express Pay stations. To find a community office near you, do a quick search to find the closest location.
If you want to make a quick payment at a MLGW Express Pay location, locations are on South Main Street, Lamar Avenue, East Shelby Drive, and Summer Avenue.
It is important that you utilize the appropriate method for your payment needs. If your utilities are on the verge of getting shut off, it is best to pay your bill at a 24-hours express pay station, in the office, or via your ‘My Account’ online. Whichever payment method you choose to pay your MLGW bill, make sure you have your account number and your payment method present. If you require further assistance, you can call MLGW’s customer service line at 901-544-65-49.